Tecan introduces new Te-Care™ Service Contracts for detection instruments
Publication date: 26 August 2010
Author: kdm communications limited
Tagged with: Tecan
With 30 years of experience in service support, Tecan knows that the same solution is not right for everyone.
Tecan engineer fixing HydroFlex instrument in, Tecan service center in Grödig, Austria
To offer greater flexibility to its customers, the Company has recently expanded its range of Te-Care™ Service Contracts with two new options – TeCare Check and TeCare Depot Repair – designed specifically for users of Tecan detection instruments. For customers without a dedicated quality control (QC) tool, TeCare Check offers on-site operational qualification (OQ) of instrument performance, reducing downtime by ensuring consistent performance and instrument reliability through regular maintenance and function checks. Te¬Care Depot Repair provides a cost efficient repair service at a Tecan technical center, which includes parts and labor, eliminating unbudgeted service expenses. Shipping arrangements are straightforward and the customer has the option of a loaner instrument.
Reliable operation of
laboratory equipment is vital to the efficiency and smooth running of any laboratory. Covering your Tecan instrument with a Te-Care Service Contract helps to reduce instrument downtime and to ensure reliability of results. All services are provided by Tecan’s broad network of experienced and certified field service specialists, guaranteeing the high level of service that Tecan customers have come to expect.
To find out more on Tecan’s Te-Care Service Contracts, visit www.tecan.com/service_contracts
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